Useful Information

Payment Options

At Cruise Deals, we offer flexible payment options to keep prices low and pass on maximum savings to you:

Bank transfer, debit card, or ASB True Rewards: No additional fees.

Other payment methods (NZ-issued cards):

Mastercard or Visa: +1.5%

Q Card or American Express: +3%

International credit/debit cards: Fees may vary and can be higher than the rates listed above.

Extended finance options: Available through Q Card; additional paperwork and costs apply.

Payments should be made via our secure Payment Gateway

Once paid in full, your travel costs are guaranteed as of the payment date, with the exception of Fuel Surcharges & any new Government port fees that are passed on by the cruise line. However, additional or "On Request" arrangements are only confirmed once the supplier approves and payment is made in full. Pricing is subject to fluctuations in taxes, fuel surcharges, currency, and other market conditions. We recommend prompt payment for additional arrangements to secure pricing.

Past Passenger Benefits

If you’ve cruised with this cruise line before, provide your membership number to ensure you receive applicable benefits.

Passports & Documentation

Ensure the name on your travel documents matches your passport. Notify us immediately of any discrepancies.

Passports must be valid for at least six months after your trip.

For domestic cruises within New Zealand, a valid government-issued photo ID (e.g., driver’s license) may be used.

Travelling with Children

If traveling with children for whom you’re not the parent/legal guardian, or as a single parent, consent forms are required. Failure to carry necessary documentation may result in denied boarding.

Deposits & Cancellations

Deposits are non-refundable unless stated otherwise.

Late booking packages often require full payment, which is non-refundable.

Amendments & Fees

Changes after deposit payment incur the following fees (in addition to supplier charges):

Air flight changes: $50 per ticket.

Refund processing: $100 per booking.

Booking cancellations: $50 per person (max $200).

Amendments: From $100 per change.

No amendment fee applies for added services like rental cars or sightseeing. Credit card fees are non-refundable.

Ticket Collection

Tickets are issued after full payment.

Most cruise lines and airlines issue electronic tickets or boarding passes. Check-in must be completed online using provided links.

Our Role & Obligations

Upon your acceptance of our quotation (including amendments as specified by you in writing) we will endeavour to secure your bookings and provide you with documentation for the services detailed, subject to the following:

We are agents and not the providers of the services and products supplied by airlines, tour operators, hoteliers, car rental providers and other services “Service Providers”. All contractual arrangements for such services are supplied by us strictly as agents for and on behalf of the Service Providers and all documentation is issued by us subject to Travel Advocates terms and conditions and also the terms and conditions of the Service Providers.

What we supply to you is the arrangement and coordination of your travel and ancillary services, the making of bookings, and issuing/supplying of tickets and vouchers to be redeemed by Service Providers. We will exercise all reasonable care and skill in carrying out the above services and in the selection of Service Providers.

We acknowledge that we are bound by the statutory guarantees under the Consumers Guarantees Act 1993 where applicable.

When issued by each Service Provider, such Service Provider’s documentation and contract shall, unless inconsistent with the law of New Zealand, constitute the sole agreement relevant to the supply of the particular service or product and shall be governed by the terms and conditions of that Service Provider subject to the applicable law in the country in which it is supplied.

We have no control over the products or services provided by Service Providers or the manner in which they are provided. We will nevertheless endeavour to ensure that they are suitable to meet the particular requirements you have made known to us.

We cannot accept liability for loss of any kind which arises from any act, omission or default on the part of Service Providers. Neither can we accept responsibility for loss caused by Acts of God or force majeure such as (but not restricted to) weather or equipment disruptions, acts of government or other authorities, wars, hostilities, civil disturbances, strikes, riots, pilferage, medical or customs regulations or requirements.

Travel is an individual experience, and opinions and preferences differ from person to person. Individual satisfaction can be affected by many circumstances beyond our control (e.g. the weather) and we cannot be responsible if any aspect of your trip does not meet your expectations.

We will take reasonable care and skill in selecting suppliers to ensure your safety and enjoyment but any adventure activity has some measure of risk and therefore all bookings are made on the condition that you will accept those risks and acknowledge that neither we nor any of our officers, employees, agents, subcontractors nor your fellow passengers shall be liable in any way for injury, loss, damage or claim of any kind to person or property, whether direct, consequential or compensatory, regardless of cause.