Frequently Asked Questions

Yes, when you book online you will be assigned a cruise specialist who can assist you with any aspects of your booking. They can also assist with any additional travel requirements that you may have

It is not currently possible to book multiple rooms at the same time on our website. Simply book rooms one at a time and your assigned cruise specialist will make sure they are linked together. Note if booking "Guarantee Grade" rooms without a specific room number, the cruise lines do not accept special requests

Guarantee grade rooms allow you to choose the grade of room you prefer, but you cannot select the room number or location. You are guaranteed to be allocated the grade booked or higher by the cruise line, but it can be anywhere on the ship. Cruise lines do not accept special requests with this type of room. We do not recommend booking Guarantee Grade rooms if you require accessible rooms, or if it is imperative that your rooms are close together

Yes, most modern cruise ships do have a number of accessible rooms. If this is a requirement, please tick the accessible box in our cruise search. Our cruise specialists will then check the availability for you to ensure a suitable type of room is available

Yes, most cruise ships can accommodate these. Please tick the accessible box in our cruise search as there can be maximum limits per ship. The booked room must be able to accommodate the wheelchair or mobility scooter inside, these cannot be left in the corridor. Some cruise lines (Cunard & P&O UK) also require an evacuation chair to be available at time of booking

• It is the responsibility of the customer to inform us at the time of booking if they or anyone in their party is pregnant, or becomes pregnant after booking.
• Cruise lines have specific policies regarding pregnancy, including restrictions that may prevent passengers from sailing if they enter the 24th week of pregnancy by the final day of the cruise. These policies vary between cruise lines and are non-negotiable.
• Customers are required to review the cruise line’s pregnancy policy before booking and ensure they meet all medical requirements for travel.
• If a pregnancy is disclosed after the booking has been confirmed and the passenger is unable to travel due to the cruise line’s pregnancy policy, standard cancellation penalties will apply as outlined in our terms and conditions.
• We will assist customers to the best of our ability in exploring alternatives (e.g., transferring the booking to another passenger) but cannot guarantee a refund or waiver of fees.

Yes, for international cruises ALL guests including infants require a valid passport, which must have at least six months validity at the end of your holiday.

Yes, Travel Insurance should be taken out at the time of booking, to cover you in the event of any unforeseen cancellation. You should also ensure that the Travel policy is suitable for your cruise as some policies do have exclusions. Some cruise lines and destinations require the Travel Insurance policy to be shown at embarkation.

Tips are known as Onboard Gratuities and for most cruise lines purchased on our web site these are already included in your fare for your room stewards and waiting staff. The main exceptions are Cunard, Disney, Holland America & Princess Cruises (US dollar Ships) where these are payable onboard. Our team are always happy to guide you with an indication of what to budget for these

Most modern cruise ships offer US or European sockets in staterooms along with USB or USBc.The age of the cruise ship may determine the number of options

We suggest you travel with a multi plug adaptor so you can use your kiwi plugs

Note: most cruiselines do not allow extension boards with surge protectors, these will be taken off you at embarkation