Norwegian Cruise Line Travel Information
Let's get you ready for your cruise
Time to Get Cruise Ready!
FAQ and Tips from our cruise specialists
It is now time to download the Norwegian Cruise Line App. You can then attach your booking and start personalising your cruise. It is also the place where you will complete check in and receive your e tickets. Tip! The App is really useful on board as it shows the daily activities, plus you can book for some events and shore excursions etc
Wherever in the world you are cruising with Norwegian Cruise Line the onboard currency is US Dollars (USD$)
Tip! It is a cashless society onboard so register your credit card at check in and use your room key as a charge card onboard
The Best Value way to book a drinks package is to book the Norwegian Cruise Line "Free at Sea" fare. This fare is around NZ$69pp per day additional and includes a premium drinks package, plus Wifi, Specialty Dining pack and Shore Excursion credits
You can upgrade to the Premium PLUS Drinks Package, or add a Soft drinks package or an Unlimited Starbucks Coffee package in the Norwegian Cruise Line App
TIP! Purchase in advance via the Norwegian Cruise Line app, as these are more expensive to buy onboard. You must Prebook no later than 4 days prior to your cruise in your
If you have booked a "Free at Sea" Fare you will automatically have the Voyage Wi-Fi package included. This is good for light browsing and staying connected, but it doesn't support streaming or video calls. If you need more bandwidth, you can upgrade to the Streaming Voyage Wi-Fi package in the Norwegian Cruise Line App after booking. To purchase these on a non Free at Sea fare you will pay around US$29.99 per day for Voyage Wi-Fi and around US$39.99 per day for the Streaming Voyage pack
Tip! You can use the free onboard Wi-Fi for the App and Daily planner, so why not disconnect and enjoy the cruise!
Norwegian Cruise Line offer free kids clubs in a range of age groups, except on Norwegian Spirit which is an adult centric ship and has no Kids Clubs or special facilities for children
Ages 3-12 years Splash Academy, Ages 13-17 years Entourage
Drop off the Kids so you can enjoy a romantic night out on board, available every evening for children ages 3-12 years, additional fees apply for this service
Heck No! We are living in the digital age. Your E tickets will show up in your App after you have paid in full and completed all the mandatory check in information
No need to worry about this! All the Norwegian Cruise Line fares on our web site are designed for New Zealand & Australian travellers with onboard gratuties included. You only need to tip extra in places like the Spa and Salon if you book any optional treatments etc.
Some Norwegian Cruise Line promotional fares will offer a guarantee grade room. This allows you to choose the type of room you would like i.e Interior or Balcony etc but you cannot choose the location or room number. Norwegian Cruise Line will choose your room and advise you on departure in the App. Note this can be anywhere on the ship and if booking an Oceanview or Balcony it could have an obstructed view. Special requests are not accepted on these rooms
Heck yeah! All guests including infants require a valid passport if your cruise is visiting any international port, even if you don't plan to get off. Preload your passport details for each guest in the Norwegian Cruise Line App for speedier boarding on your departure day
- It is the responsibility of the customer to inform us at the time of booking if they or anyone in their party is pregnant or becomes pregnant after booking.
- Cruise lines have specific policies regarding pregnancy, including restrictions that may prevent passengers from sailing if they enter the 24th week of pregnancy by the final day of the cruise. These policies vary between cruise lines and are non-negotiable.
- Customers are required to review the cruise line’s pregnancy policy before booking and ensure they meet all medical requirements for travel.
- If a pregnancy is disclosed after the booking has been confirmed and the passenger is unable to travel due to the cruise line’s pregnancy policy, standard cancellation penalties will apply as outlined in our terms and conditions.
- We will assist customers to the best of our ability in exploring alternatives (e.g., transferring the booking to another passenger) but cannot guarantee a refund or waiver of fees.
- Travel insurance is strongly recommended to cover unforeseen circumstances, including those related to pregnancy and medical conditions.
Yes! This is a trap for new cruisers, so if your cruise is visiting New Caledonia, Lifou or Mare you MUST have a Travel Insurance policy and be able to show it at embarkation. If you cannot show a valid Travel Policy you will be denied boarding with no refund. Pre-load your Travel Insurance details in the Norwegian Cruise Line app. Get a quick Travel Insurance quote here
Norfolk Island is part of Australia, so regardless of your residency if you are not travelling on an NZ or Australian passport, you will need an Australian visa. This applies even if you do not plan to disembark. More Info here
