MSC Travel Information
Let's get you ready for your cruise
Time to Get Cruise Ready!
FAQ and Tips from our cruise specialists
It is now time to download the MSC Cruise App. You can then attach your booking and start personalising your cruise. It is also the place where you will complete check in and receive your e tickets. Tip! The App is really useful on board as it shows the daily activities, plus you can book for some events and shore excursions etc
MSC ships use Euros for the Mediterranean, Northern Europe, Antilles, UAE and Grand Voyages from Europe. US dollars are used on board for the Caribbean, Bermuda, Alaska, South America, South Africa, China, Japan and any grand voyages between Europe and Australia. UK Pounds are used on cruises departing from Southampton
Tip! It is a cashless society onboard so register your credit card at check in and use your room key as a charge card onboard
Best value is to book an MSC Cruise Fare inclusive of Drinks Package, these save around 40% off the onboard drinks pricing. Or Book your drinks package in adveance via the MSC App after booking, there is a choice of Easy Drinks Package, Premium Extra Package, Alcohol-Free package or a Minors Drinks Package
TIP! Purchase in advance via the MSC app, as these are more expensive to buy onboard. You must Prebook no later than 4 days prior to your cruise in your
Yes, MSC offer Wi-Fi packages and these are around 30% cheaper if you add them to your booking and purchase them in advance of your cruise on the MSC App
Tip! You can use the free onboard Wi-Fi for the App and Daily planner, so why not disconnect and enjoy the cruise!
MSC offer a choice of Kids clubs for a diverse range of ages
Baby club up to 3 years, Mini Club 3-6 years, Junior Club 7-11 yrs, Young Club 12-14 yrs and Teens 15-17yrs. Kids clubs are free, but you do need to book your kids in as there are a large number of children onboard so space can be limited. Note some additional activities carry charges. Infants under 3 years must be accompanied by an adult. MSC BabyCare service is usually available 8 hours per day for babies 6 months to 3 years, for an additional cost, maximum 15 babies at one time
Heck No! We are living in the digital age. Your E tickets will show up in your App after you have paid in full and completed all the mandatory check in information
No need to worry about this! All the MSC fares on our web site are designed for New Zealand & Australian travellers with onboard gratuties included. You only need to tip extra in places like the Spa and Salon if you book any optional treatments etc.
Some MSC promotional fares including Bella Fares will offer a guarantee grade room. This allows you to choose the type of room you would like i.e Interior or Balcony etc but you cannot choose the location or room number. MSC will choose your room and advise you on departure in the App. Note this can be anywhere on the ship and if booking an Oceanview or Balcony it could have an obstructed view. Special requests are not accepted on these rooms
Heck yeah! All guests including infants require a valid passport if your cruise is visiting any international port, even if you don't plan to get off. Preload your passport details for each guest in the MSC Cruise Line App for speedier boarding on your departure day
- It is the responsibility of the customer to inform us at the time of booking if they or anyone in their party is pregnant or becomes pregnant after booking.
- Cruise lines have specific policies regarding pregnancy, including restrictions that may prevent passengers from sailing if they enter the 24th week of pregnancy by the final day of the cruise. These policies vary between cruise lines and are non-negotiable.
- Customers are required to review the cruise line’s pregnancy policy before booking and ensure they meet all medical requirements for travel.
- If a pregnancy is disclosed after the booking has been confirmed and the passenger is unable to travel due to the cruise line’s pregnancy policy, standard cancellation penalties will apply as outlined in our terms and conditions.
- We will assist customers to the best of our ability in exploring alternatives (e.g., transferring the booking to another passenger) but cannot guarantee a refund or waiver of fees.
- Travel insurance is strongly recommended to cover unforeseen circumstances, including those related to pregnancy and medical conditions.
Yes! This is a trap for new cruisers, so if your cruise is visiting New Caledonia, Lifou or Mare you MUST have a Travel Insurance policy and be able to show it at embarkation. If you cannot show a valid Travel Policy you will be denied boarding with no refund. Pre-load your Travel Insurance details in the MSC Cruise Line app. Get a quick Travel Insurance quote here
Norfolk Island is part of Australia, so regardless of your residency if you are not travelling on an NZ or Australian passport, you will need an Australian visa. This applies even if you do not plan to disembark. More Info here
